Frequently Asked Questions

ERPNext implementation starts at AED 1,999 (setup) plus AED 150 per month for ongoing support. This includes CRM, invoicing, accounting, and UAE VAT compliance for up to 5 users. Compare this to SAP Business One (AED 200,000+ setup) or Odoo Enterprise (AED 48,000+ per year for 20 users). ERPNext has zero license fees because it is open source.

Company size (employees), complexity (modules needed), integrations, timeline. Book a call and we will recommend the right fit.

No. Price = setup + monthly retainer + 9% UAE VAT. Only additional costs: scope changes you request, add ons (exceed user/warehouse limits), third party subscriptions (Zapier, dedicated server).

Enterprise+ clients can negotiate custom payment terms. Starter/Growth/Professional require upfront implementation fee.

Support hours (varies by tier), system monitoring, software updates, backup management, troubleshooting. See tier details for specifics.

Monthly retainer is month to month. 30 day written notice to cancel. No penalties. You keep your data and system access.

Yes. Enterprise and Extreme packages are scoped based on your specific requirements. We provide detailed proposals after discovery.

Most clients see ROI in 3 to 6 months. Typical savings: 20+ hours/week in manual work, 30 to 50% faster invoicing, 10 to 30% reduction in inventory errors. See our case studies for specific examples.

ERPNext is 100% open source with zero license fees. SAP Business One costs AED 200,000+ for implementation. Odoo Enterprise charges per user per month (AED 200 to 500 per user). For a 20 user UAE business, ERPNext saves AED 48,000 to 120,000 per year in licensing alone while offering comparable functionality for SMBs.

Starter package: 4 weeks. Growth package: 8 weeks. Professional package: 12 to 18 weeks. Timeline depends on data migration complexity and number of integrations required. OSForBiz has a 95%+ on time delivery rate across 50+ Dubai implementations.

Migration from Excel to ERPNext takes 1 to 4 weeks depending on data volume. Our Starter package includes data migration and goes live in 4 weeks total. We clean, transform, and validate your data before importing. Historical records (customers, invoices, inventory) are preserved with zero data loss.

Yes. We migrate data from Zoho Books, QuickBooks, Tally, Odoo, SAP, and any system that exports CSV or Excel. Migration is included in every package. We preserve chart of accounts, customer and supplier records, product catalogs, transaction history, and outstanding balances.

Yes. Shopify and WooCommerce connect via native connectors with real time sync. Amazon Seller Central connects via API. Noon connects via automated CSV import or API integration. Multi channel inventory stays synchronized.

No. ERPNext has a user friendly web interface that works on any browser and mobile device. Our monthly support packages (starting AED 150 per month) cover system updates, backups, and technical maintenance. Your team focuses on using the system while we handle the infrastructure.

Yes. ERPNext is used by 30,000+ businesses worldwide, and a significant portion are SMBs with 1 to 50 employees. It covers accounting, inventory, CRM, HR, manufacturing, and project management in one system. The open source model means no per user fees, making it ideal for cost conscious small businesses in the UAE.

Yes. ERPNext is open source. You own your data, your system, and your code. No vendor lock in. You can self host, migrate, or modify freely. This is a critical difference from proprietary ERP systems like SAP or Oracle.

We serve: E commerce and Retail, Trading and Distribution, Manufacturing, Project Management, Real Estate, Food and Beverage, Professional Services, and Technology companies. Each industry has specific ERPNext configurations and workflows.

Yes. ERPNext has built in UAE VAT support: 5% standard rate, zero rated, and exempt categories. FTA compliant invoice format with TRN displayed. One click VAT return export. ERPNext is also ready for the UAE mandatory e invoicing requirement starting July 2026.

Yes. Starting July 2027, all B2B and B2G transactions in the UAE must use Peppol e invoicing, regardless of your VAT registration status. If you issue invoices to other businesses or government entities, you must comply.

AED 100 per invoice issued outside the e invoicing system. AED 5,000 per month for not appointing an Accredited Service Provider. Potential disallowance of your input VAT claims, which means you lose your VAT recovery.

4 weeks with OSForBiz. Our Starter package covers core accounting and invoicing with full UAE VAT configuration. Growth and Professional packages take 8 to 18 weeks for businesses needing inventory, purchasing, manufacturing, or HRMS.

Most accounting tools are not Peppol compliant. QuickBooks, Zoho Books, Xero, and Excel spreadsheets do not generate PINT AE formatted XML invoices or transmit through the Peppol network. Take our free readiness assessment to check your current setup.

Yes. The UAE is implementing mandatory e invoicing starting July 2026. ERPNext supports digital invoice generation with QR codes, XML/JSON export, and all FTA required fields. OSForBiz configures e invoicing compliance as part of every implementation.

Every package includes monthly support hours: Starter (10 hrs/mo), Growth (20 hrs/mo), Professional (40 hrs/mo). Support covers bug fixes, configuration changes, workflow adjustments, and user questions. Response within 4 business hours.

ERPNext is 100% open source (GPL v3) with zero license fees. Odoo Enterprise requires per user licensing (AED 200 to 500/user/month). For a 20 user business, ERPNext saves AED 48,000 to 120,000 per year in licensing alone. Both are capable ERP systems, but ERPNext has better value for UAE SMBs.